| 1. Do you set the chair up in the room of choice and is it included in the price? |
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YES. (Unless it is a fast delivery (within 72 hrs) as this cost an extra £95) |
| 2. What sizes do the chairs come in? |
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Most chairs come in a standard size(s) but a made to measure service is also available. Please ring 0800 0194007 for further details. |
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3. Can you alter the height or width of the chair?
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YES the height and width and depth of the seat are the most important measurements and can be changed with the made to measure service. |
4. Can you deliver overseas?
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YES but the bed will be shipped at your expense, we will organise this for you. |
| 5. What is a single motor chair? |
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A single motor chair means that as you raise the foot section up the back will recline automatically. |
| 6. What is a dual motor chair? |
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A dual motor is where you have individual motors that control the head compared to the foot, so that you can watch T.V. with your feet up |
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7. How soon can you deliver our chair?
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Delivery is generally 10 to 14 days (Scotland up-to 21 days). We can deliver within 72hrs for those who have family coming out of hospital or those of you just in a hurry, this costs an extra £95 as we have to reorganise deliveries and or do a special trip for that particular delivery.
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| 8. What happens if I do not like the chair? |
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Some chairs are done on a 7 day full money back gurarantee (Nevada and Somerton) a full refund will be given unless it has been soiled or damaged in any way. On all standard chairs If you let us know within 7 days of delivery we will only charge you for the delivery and collection of the chair £350 and you will receive a refund of the outstanding monies within 7days of collection as long as the chair has not been soiled or damaged in any way. All bespoke, made to measure and speical order chairs are non returnable.
Please keep all packaging if returning any chairs as further charges may incur.
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| 9 .Do I have to pay VAT? |
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If you have a chronic medical condition (i.e. ongoing that is not likely to get better in the near future) no. All the prices quoted are exclusive of VAT this is because if you are looking for one of these beds you probably have a qualifying condition (see list in "Your Health" section (top of the home page to the left) to check or talk to a representative on the telephone if you are unsure or you can talk to your local VAT office we will gladly give you the telephone number.
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| 10.What happens if I find I have ordered the wrong size chair or it is the wrong height? |
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Example: I have ordered a small Nevada chair and when it has been delivered you realise you need a large Nevada chair.
It is crucial you measure the size of the chair before ordering (seat height, width and depth) as a charge of £175 will be made to collect, dismantle and reassemble a new chair this must be done within the 7 days.
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| 11. Do your chairs rise you out of the chair ? |
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All of our motorised chairs lift the person to a standing position. |
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